[Ibergrid-support] [IBERGRID-SUPPORT #660] unable to access ibercloud

[Pablo Orviz Fernandez via IBERGRID-RT]

<URL: https://rt-ngi.rediris.es/Ticket/Display.html?id=660 >

On Mon Apr 07 16:08:06 2014, ruben-valles wrote:
> Ok. Then I consider this as closed and further communications will be
> done via email with the user.
>
> Thanks a lot.
>
> RubEn
>
> On 07/04/14 16:05, Gonçalo Borges wrote:
> > Hi Ruben...
> >
> > The user already said that the service was OK now so, most probably,
> > was an issue related to the connectivity problem you mentioned.
> >
> > Regarding the ticket, it is just sent via the local RT. As far as I
> > know, all the communication exchanges is done through email, and
> only
> > a restrict set of staff can access the RT dashboard.
> >
> > Cheers
> > Goncalo
> >
> >
> >
> >
> > On 04/07/2014 02:50 PM, RubEn wrote:
> >> Hi Gonçalo,
> >>
> >> Neither Jaime nor myself are able to see the ticket . We have no
> >> permissions. Could you allow both of us.
> >>
> >>
> >> In the meanwhile I have checked the service and I can access
> without
> >> problems, but we had some connectivity issues this morning . It
> could
> >> be related to that.
> >>
> >> Could you give us access and then we can ask him more questions?
> >>
> >> Cheers,
> >>
> >> RubEn
> >>
> >>
> >> On 07/04/14 11:31, Gonçalo Borges wrote:
> >>>
> >>> Hi Guys...
> >>> Can you follow up?
> >>> Cheers
> >>> Goncalo
> >>>
> >>> -------- Original Message --------
> >>> Subject: [Ibergrid-support] [IBERGRID-SUPPORT #660] unable to
> >>> access ibercloud
> >>> Date: Mon, 7 Apr 2014 09:54:01 +0200
> >>> From: julian.garrido via IBERGRID-RT <helpdesk-
> ibergrid at rediris.es>
> >>> Reply-To: helpdesk-ibergrid at rediris.es,
> >>> ibergrid-support at listas.cesga.es
> >>> To: undisclosed-recipients:;
> >>>
> >>>
> >>>
> >>> Mon Apr 07 09:54:01 2014: Request 660 was acted upon.
> >>> Transaction: Ticket created by julian.garrido
> >>> Queue: Support
> >>> Subject: unable to access ibercloud
> >>> Owner: Nobody
> >>> Requestors:jgarrido at iaa.es
> >>> Status: new
> >>> Ticket <URL:https://rt-ngi.rediris.es/Ticket/Display.html?id=660
> >
> >>>
> >>>
> >>> Hi,
> >>>
> >>> is ibercloud access to BIFI down? when I try to log in, I get the
> following
> >>> message: "An error occurred authenticating. Please try again
> later."
> >>>
> >>> Best regards, Julián Garrido.
> >>>
> >>> _______________________________________________
> >>> Ibergrid-support mailing list
> >>> Ibergrid-support at listas.cesga.es
> >>> https://listas.cesga.es/mailman/listinfo/ibergrid-support
> >>>
> >>>
> >>
> >> --
> >> ----------------------------------------------------------
> >> Rubén Vallés Pérez
> >>
> >> Institute for Biocomputation and Physics of Complex Systems
> >> University of Zaragoza (BIFI)
> >> ------
> >> Instituto de Biocomputación y Física de Sistemas Complejos
> >> de la Universidad de Zaragoza (BIFI)
> >> -----
> >>
> >> http://bifi.unizar.es/~rvalles/
> >> E-mail: rvalles(at)bifi.es
> >> Phone: (+34)876555405
> >> C/ Mariano Esquillor, Edificio I+D (Office 2.1.09)
> >> 50018 Zaragoza, Spain
> >
>