[Ibergrid-support] Fwd: [IBERGRID-SUPPORT #660] unable to access ibercloud

[Ruben Valles Perez via IBERGRID-RT]

<URL: https://rt-ngi.rediris.es/Ticket/Display.html?id=660 >

Ok. Then I consider this as closed and further communications will be 
done via email with the user.

Thanks a  lot.

        RubEn

On 07/04/14 16:05, Gonçalo Borges wrote:
> Hi Ruben...
>
> The user already said that the service was OK now so, most probably, 
> was an issue related to the connectivity problem you mentioned.
>
> Regarding the ticket, it is just sent via the local RT. As far as I 
> know, all the communication exchanges is done through email, and only 
> a restrict set of staff can access the RT dashboard.
>
> Cheers
> Goncalo
>
>
>
>
> On 04/07/2014 02:50 PM, RubEn wrote:
>> Hi Gonçalo,
>>
>> Neither Jaime nor myself  are able to see the ticket . We have no 
>> permissions. Could you allow both of us.
>>
>>
>> In the meanwhile I have checked the service and I can access without 
>> problems, but we had some connectivity issues this morning . It could 
>> be related to that.
>>
>> Could you give us access and then we can ask him more questions?
>>
>> Cheers,
>>
>>       RubEn
>>
>>
>> On 07/04/14 11:31, Gonçalo Borges wrote:
>>>
>>> Hi Guys...
>>> Can you follow up?
>>> Cheers
>>> Goncalo
>>>
>>> -------- Original Message --------
>>> Subject: 	[Ibergrid-support] [IBERGRID-SUPPORT #660] unable to 
>>> access ibercloud
>>> Date: 	Mon, 7 Apr 2014 09:54:01 +0200
>>> From: 	julian.garrido via IBERGRID-RT <helpdesk-ibergrid at rediris.es>
>>> Reply-To: 	helpdesk-ibergrid at rediris.es, 
>>> ibergrid-support at listas.cesga.es
>>> To: 	undisclosed-recipients:;
>>>
>>>
>>>
>>> Mon Apr 07 09:54:01 2014: Request 660 was acted upon.
>>>   Transaction: Ticket created by julian.garrido
>>>         Queue: Support
>>>       Subject: unable to access ibercloud
>>>         Owner: Nobody
>>>    Requestors:jgarrido at iaa.es
>>>        Status: new
>>>   Ticket <URL:https://rt-ngi.rediris.es/Ticket/Display.html?id=660  >
>>>
>>>
>>> Hi,
>>>
>>> is ibercloud access to BIFI down? when I try to log in, I get the following
>>> message: "An error occurred authenticating. Please try again later."
>>>
>>> Best regards, Julián Garrido.
>>>
>>> _______________________________________________
>>> Ibergrid-support mailing list
>>> Ibergrid-support at listas.cesga.es
>>> https://listas.cesga.es/mailman/listinfo/ibergrid-support
>>>
>>>
>>
>> -- 
>> ----------------------------------------------------------
>> Rubén Vallés Pérez
>>
>> Institute for Biocomputation and Physics of Complex Systems
>> University of Zaragoza (BIFI)
>> ------
>> Instituto de Biocomputación y Física de Sistemas Complejos
>> de la Universidad de Zaragoza (BIFI)
>> -----
>>
>> http://bifi.unizar.es/~rvalles/
>> E-mail: rvalles(at)bifi.es
>> Phone: (+34)876555405
>> C/ Mariano Esquillor, Edificio I+D  (Office 2.1.09)
>> 50018 Zaragoza, Spain
>

-- 
----------------------------------------------------------
Rubén Vallés Pérez

Institute for Biocomputation and Physics of Complex Systems
University of Zaragoza (BIFI)
------
Instituto de Biocomputación y Física de Sistemas Complejos
de la Universidad de Zaragoza (BIFI)
-----

http://bifi.unizar.es/~rvalles/
E-mail: rvalles(at)bifi.es
Phone: (+34)876555405
C/ Mariano Esquillor, Edificio I+D  (Office 2.1.09)
50018 Zaragoza, Spain